Privacy Policy

This Privacy Policy applies to personal information collected through Aura Lumina, including purchases, account activity, support conversations, and website usage analytics.

We may collect personal information such as your name, email address, phone number, shipping address, billing details, and order history when you place an order or contact us.

When you visit our site, we may automatically collect technical data such as device type, browser, IP address, pages viewed, and referral source through cookies and analytics tools.

We use your information to process orders, provide customer support, send order updates, improve our services, prevent fraud, and communicate relevant updates about Aura Lumina.

We process information to fulfill contracts (orders), comply with legal obligations, protect legitimate interests such as fraud prevention, and where required, based on your consent.

We only share information with trusted service providers needed to run Aura Lumina (for example payment, shipping, and analytics providers). We use reasonable safeguards to protect your data.

We retain information for as long as required to provide services, resolve disputes, enforce agreements, and meet legal or tax obligations. Retention periods vary by data type.

We use cookies and similar technologies to enable core site functionality, remember preferences, measure traffic, and improve user experience. You can control cookies through your browser settings.

Your information may be processed in countries different from your own. Where applicable, we use appropriate safeguards to protect transferred personal data.

You can request access, correction, or deletion of your personal data. To make a request, email us using the address below and include enough details so we can verify your request.

Aura Lumina is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Material updates will be posted on this page with an updated effective date.